What is Tall Emu CRM?
Tall Emu CRM provides businesses with a powerful yet inexpensive CRM system with features that would usually only be available through either custom made solutions or ultra-high cost CRM systems far out of reach of the average New Zealand business.
Many other CRM solutions are rigid or lack functionality, which results in the business making compromises against their original objectives. Tall Emu CRM gives a business a strategic impact by removing the usual barriers to entry that businesses face when contemplating systemizing their business processes.
Benefits of Tall Emu CRM are:
- Improved Customer Service delivery: Tall Emu CRM software gives your customer service centre, support and sale staff access to all the information regarding customer histories, be it emails, calls or transactions. You don’t have to know the customer personally to get their background, as all information about that client is now shared.
- Increase Revenue and number of Sales: With TECRM, sales staff can better manage their prospects and activities, and close their deals faster. Additionally it can help sales reps identify new opportunities, and improve their ability to up-sell and cross-sell to customers.
- Transparent Sell Pipeline and Forecasting: A CRM solution also gives the manager of a sales team increased visibility into pipelines and forecasts, and can help them more accurately assess and track sales rep’s performance.
- Reduced Costs & Improve Internal Productivity: Most businesses are challenged by managing the disconnected and inefficient customer-facing processes that exist across the business. With TECRM these activities can be tightly integrated and streamlined, which can optimise resources and increase productivity.
Tall Emu CRM Key Features:
- Total Contact Management: Tall Emu CRM offers a complete way to keep track of all your business contacts and company details in one place. Every single interaction by every member of staff is recorded and lets you gain a complete “360 Degree” view of each customer – at both the contact and company level.
- Group Calendars and Information Sharing: Assign and manage tasks, projects as well as share calendars easily throughout an organisation. Synchronisation with Outlook and mobile devices. Simple to keep track of your business One thing every growing business needs is reliable figures on what’s going on in the organisation. The information provided by accounting systems only provides part of the story. Tall Emu CRM provides a quick way for managers to gauge the performance of staff and their business units using powerful query tools and graphical dashboards.
- Integration with Outlook: Tall Emu CRM allows synchronisation of Outlook contacts, emails and meetings. Emails to and from customers can quickly and easily become part of that customer’s history with a single click. Emails can be linked with specific projects or opportunities giving you a full view of the customer from multiple perspectives.
- Targeted Marketing to your Customers: Tall Emu CRM Marketing lets you use what you know about your customers to target them using personalised marketing to increase their interest and the likelihood of a sale. Using Dynamic Target Lists, you can tell Tall Emu CRM to, for instance, “find me all customers who like Shiraz and live in NSW” and then execute a campaign to mail customers who fit the bill.
- MYOB, QuickBooks & EXO Accounting Link: Combine your accounting and customer information inside Tall Emu CRM for a complete business solution. You can import and export both customer and financial data between Tall Emu CRM and MYOB or Quickbooks.
- Multiple ways to access your information remotely: Tall Emu CRM can work in multiple branch offices, on laptops or via the web access module. It can be deployed flexibly to meet your business needs using a combination of real-time access (direct database), WebCRM or using synchronisation to give you access to your data when you’re on the road.
- HTML Email, Word and Fax Merge: Tall Emu CRM has personalised HTML emails, word merges, SMSs and faxes. Each communication method offers full “merge details” capability allowing not just name and address, but data from other sources such as product information based on their buying preferences or purchase history.
- Security: Comprehensive security settings control which users can modify records and how they can modify them, including per user, per group, or per team options.
- Shopping Cart Integration: Tall Emu CRM connects with an online store to allow you to sell online but have all the data regarding the sales automatically posted into CRM for fulfilment and tracking. With Tall Emu CRM you maintain your product lines inside CRM and it’s automatically uploaded to the Internet shopping cart.
Extend the Power of Tall Emu CRM
Tailor Tall Emu CRM to meet your unique business needs with our optional customisation services. Tall Emu CRM can be extended to work with YOUR business systems, and to capture YOUR data. Either your internal team members can do this with some basic training, or outsource the problem to Tall Emu and let us deliver you an integrated solution.
For more information about Tall Emu CRM, please click <a href=”http://www.tallemucrm.co.nz/” target=”_blank”>here</a>.